Owner's Message
Welcome and thank you for visiting us at FloorRight Interiors. My name is Darryl Moore and I am the Owner and
President. FloorRight was established in 1976 by my father, Robert Moore, and I have since taken over our family
business in 2005 upon his retirement. We have gone through many changes through the 30 plus years since our inception
but throughout all of these changes the one thing that has remained constant is our utmost dedication to a completely
satisfied customer. From the moment our customers walk through our doors, to the final inspection of our workmanship in
your home we strive to provide the highest level of service each and every time. One of the most impactful things my
father had always preached to myself and the staff throughout the years was:
"As long as we take care of our customer, the rest will take care of itself."
35 years later it has more than proven to be true.
I truly appreciate you taking the time to find out a little more about FloorRight Interiors and for giving us the
opportunity to work with you on each and every one of your projects.
Sincerely,
Our Story
At FloorRight Interiors we realize that your new flooring purchase is an extremely large investment in your home but
more importantly we realize that it is a significant emotional investment as well. Flooring is not only something that
you walk on every day but a way for you to express your style, fashion and vision. This is why at FloorRight we have
dedicated sales consultants that are highly trained in color and design as well as finding the floor that is perfect for
you and your lifestyle. The design process, however, has to start with you. Our experienced sales staff will help guide
you through the process but it is your ideas, inspirations and creativity that will ultimately decide what direction to
go with your flooring purchase.
From this point we will assess whether your design vision will coincide with your performance expectations. From our
many years of experience we have learned that what our customer may "want" is not always what they "need". For example,
you may want that beautiful hardwood floor you have been dreaming about for years, but your two toddlers and 120 pound
puppy would suggest that this may not be the best fit for your lifestyle. Our sales consultants are trained to qualify
each customer and find the floor that is "right" for you.
Although finding the right floor for you is extremely important, there is so much more that goes into your FloorRight
experience when purchasing new flooring. We have dedicated the right people and processes to ensure the best experience
from start to finish. A dedicated estimator who will come to your home and accurately measure quantities and determine
scope of work. A devoted operations manager that will make certain that we show up the day we promise through tracking
of product, scheduling of our installers and constant communication with you, our customer. Certified Journeyman
Flooring Mechanics and registered apprentices will ensure that we install each product properly with the utmost care for
your home and attention to detail. And finally our Customer Service Representative will come to your home and inspect
your newly installed flooring and ensure your complete satisfaction with your FloorRight experience. To find out more
about each position and process please see the "Our People" section
of our website and watch the video.
Although we have committed the right people and processes to ensure you have a great experience with FloorRight, the
reality of our business is that we are dealing with custom products and custom installation, and unforeseen circumstances
are something that we must deal with from time to time. This can be frustrating to you, our customer, however this is
where we feel we separate ourselves from our competition. We are human, we do make mistakes. However we take care of
our mistakes and try to learn from each and every one. FloorRight Interiors is not satisfied until you are completely
satisfied with the flooring and installation that you will have to live with for many years to come.
Experience, confidence and peace of mind are what you will receive with your investment when you choose FloorRight
Interiors.